As digital transformation revolutionizes sectors worldwide, the Brazilian public sector has also benefited from this innovation. The Government of Bahia faced the challenge of modernizing public administration, particularly in human resource management, to make processes more agile, cost-effective, and transparent. The need to optimize public servant data management and reduce operational costs became a top priority.
Innovative technologies proved essential in boosting administrative efficiency and addressing traditional challenges, such as human errors, fraud, and process delays. The solution lay in adopting digital tools that enabled the government to achieve a new level of productivity and reduce bureaucracy. Process automation in the public sector emerged as the key to resolving these issues and improving service delivery to the population.
